Sharon Steed – Communicating with Empathy

Communicating with Empathy

By: Sharon Steed

Level: Beginner

Duration:  1h 14m

Released: June 4, 2017

Description:

When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That’s why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.

Topics include:

• What is empathy?
• How to be empathetic at work
• Practicing positive communication
• Identifying communication styles
• Approaching difficult conversations
• Practicing empathy in groups
• Fostering collaboration
• Encouraging coworkers

Contents:

• Introduction
• 1. Empathy
• 2. One-on-One Communication at Work
• 3. Being Empathetic in a Team Environment
• 4. Real World Empathetic Communication
• Conclusion

Author:

Sharon Steed is a corporate empathy and communications consultant as well as an international keynote speaker.

Sharon has spoken at companies on improving team communication and collaboration; at tech conferences on vulnerability as an asset; and has given a TEDx talk on empowering insecurities. A lifelong stutterer, she uses her speech impediment to teach both what empathy is and how to be empathetic. Her corporate empathy practice teaches organizations how to build a collaborative culture using principles of empathy. Sharon works with teams looking to boost productivity through improving collaboration as well as with individuals on effective, productive and positive communication strategies.

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